You're under the house. The emergency call goes to whoever picks up.
You can't answer from a crawlspace or a rooftop — and the 2 AM burst pipe is the biggest ticket of your week. Senna answers 24/7, triages the emergency, pages your on-call tech, and books estimates while your hands stay on the job.
The call you can't take is the one worth the most.
Estimate requests during a job, no-heat calls at midnight, a water heater letting go on a Sunday — the phone rings exactly when you can't reach it, and the homeowner just dials the next name.
of home-services calls come in after hours — and they're the highest-ticket emergency jobs.— Home-services dispatch data
the typical premium on an after-hours emergency ticket versus a routine daytime visit.— Contractor pricing benchmark
of homeowners who hit voicemail hang up and call the next company on the list.— Forbes / telephony research
From the crawlspace, every call still gets answered.
Real moments from a contractor's week — triaged, dispatched, or booked while you keep both hands on the job.
A flooded kitchen, calmed and dispatched
Homeowner doesn't know what to shut off. Senna walks them to the cold-water valve, confirms the leak is slowing, flags it as an emergency, pages Mike, and holds the 8 AM slot as backup — all in one call you slept through.
An estimate request captured mid-job
You're on a roof. A new caller wants a quote on a water-heater swap. Senna gathers the tank size, the address, and the age of the unit, books a Thursday estimate window, and texts you the details before you're back on the ground.
A no-heat call routed to the right tech
Furnace is dead, house is dropping into the 50s. Senna confirms it meets your winter no-heat rule, pages the HVAC tech on call tonight instead of the plumber, and gives the homeowner a realistic arrival time so they stop calling around.
A tire-kicker screened before it wastes your Saturday
Caller wants a ballpark on a panel upgrade but is outside your service area. Senna says so politely, gives your trip-charge policy, and takes a message instead of sending a truck an hour out for a maybe.
It dispatches like a lead you trained yourself.
We build Senna on how your shop actually runs — your service area, your on-call rotation, what counts as an emergency. Callers get answers and action, not a message pad.
- Your service area and trip charges — so out-of-range calls get handled, not driven to.
- What counts as an emergency — active water, no heat, gas, sparking panel — and who to page for each.
- Your diagnostic and estimate fees — quoted up front so there's no surprise at the door.
- Which jobs you take and which you don't — so callers get a straight answer, fast.
- Your on-call rotation — which tech is up tonight, and for which trade.
- Booking windows and arrival times — real openings, with the address and problem captured for the tech.
You don't set up Senna. We do.
No dashboards to learn, no scripts to write. Tell us how your shop runs once — we build, train, and test your receptionist, then flip the switch together.
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STEP 01
We learn your shop
A 30-minute call. We capture your service area, trades, pricing, on-call rotation, emergency rules, and the questions homeowners actually ask — then build your agent around them.
DAY 1 · 30 MIN OF YOUR TIME -
STEP 02
You call it yourself
We hand you a test number. Try to stump it — invent a 2 AM emergency, ask for a quote, book a fake estimate. We tune it until it triages like your best dispatcher.
DAYS 2–4 · WE ITERATE -
STEP 03
Your line goes unmissable
We forward your existing number — every call, or just after-hours and the ones you miss. From that moment, every ring gets answered and every emergency gets to the right tech.
LIVE · USUALLY WITHIN A WEEK
Contractors ask us these.
That is the whole point. When a burst pipe or a dead furnace calls at 2 AM, Senna answers on the first couple of rings, calms the homeowner, and walks them through the immediate steps — like closing a shutoff valve. If it meets your definition of an emergency, it pages your on-call tech right away and holds a morning slot as backup.
You define it. We set the rules with you — active water, no heat in winter, gas smell, sparking panel — and Senna triages every call against them. Routine requests get booked into your normal schedule; true emergencies trigger a page or transfer to whoever is on call for that trade that night.
Yes. Senna offers real openings from your calendar, books the arrival window, and captures the address, the problem, and the equipment so your tech rolls up already knowing the job. It can also quote your diagnostic or trip fee up front so there are no surprises at the door.
Around the clock, every day. Roughly a quarter of service calls come in outside business hours, and those are often the highest-ticket emergency jobs. Instead of a voicemail the homeowner ignores while calling the next company, Senna answers and either books the job or escalates it.
Senna sounds natural and never pretends to be a person — if a caller asks, it says so and offers to connect them. In practice the homeowner with water on the floor cares that someone picked up, told them what to shut off, and got a tech moving. That is exactly what Senna does.
Tonight's emergency is worth more than a month of Senna. Who's answering it?
Book a 15-minute demo call. We'll build a Senna trained on your trade and let you call it yourself — before you pay anything.