The client hires whoever answers first. In court, that isn't you.
Potential clients call five firms and retain the one that picks up. Senna answers 24/7, runs your intake questions, books the consultation, and escalates true emergencies — while you're in a deposition. It captures the details and never gives legal advice.
The intake you miss in court is a client you'll never meet.
A rear-ender, an arrest, a custody scare — people with a legal problem don't leave a voicemail and wait. They dial down the search results until a firm picks up, and that firm gets the case.
of clients hire the first firm that responds to their inquiry.— Clio Legal Trends Report
of law firms take three or more days to respond to a new lead — or never respond at all.— Clio / legal intake research
prospective-client calls to small firms go unanswered during court, depositions, and meetings.— Legal answering-service study
Qualified intakes, captured while you were unreachable.
Real moments from a firm's week — screened, booked, or escalated, with the intake waiting for you when you're out of court.
A rear-end injury intake, captured mid-deposition
Caller was rear-ended and the insurer keeps calling. Senna confirms there's an injury, advises against giving a recorded statement, books a free consult with the attorney, and queues a conflict check — a qualified PI case, captured while you were unreachable.
A weekend caller booked before Monday's competition
A custody question comes in Sunday night. Senna runs your family-law intake, explains the consultation fee and what to bring, and books Monday at 9 — so the client is retained before another firm even opens.
An after-hours arrest escalated the right way
A caller's son was just arrested. Senna recognizes it meets your urgent rule, pages the on-call attorney immediately, and stays on the line capturing the details — instead of a voicemail no one hears until morning.
An out-of-scope matter screened, not dropped
Someone needs a bankruptcy filing your firm doesn't handle. Senna says the firm doesn't take those, offers to note a referral, and doesn't waste a consultation slot — or leave the caller feeling ignored.
It intakes like the paralegal you wish answered every call.
We build Senna on how your firm screens and books — your practice areas, your intake questions, what's urgent. Callers reach a professional who takes it seriously, day or night.
- Your practice areas — which matters you take, and which you refer out.
- Intake questions per case type — the exact ones you'd ask for PI, family, criminal, or estate.
- Conflict-check basics — captures the parties' names to queue a check before you commit.
- Consultation fees and availability — quotes the fee and books into your real calendar.
- What counts as urgent — an arrest, a filing deadline, a restraining order — and who to reach.
- Where it stops — Senna gathers the facts and never gives legal advice or an opinion on a case.
You don't set up Senna. We do.
No dashboards to learn, no scripts to write. Tell us how your firm screens and books once — we build, train, and test your receptionist, then flip the switch together.
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STEP 01
We learn your practice
A 30-minute call. We capture your practice areas, intake questions per case type, consultation fees, urgent-matter rules, and what you refer out — then build your agent around them.
DAY 1 · 30 MIN OF YOUR TIME -
STEP 02
You call it yourself
We hand you a test number. Try to stump it — run a PI intake, invent an after-hours arrest, ask for legal advice it should decline. We tune it until it screens like your best intake staff.
DAYS 2–4 · WE ITERATE -
STEP 03
Your line goes unmissable
We forward your existing number — every call, or just after-hours and the ones you miss. From that moment, every intake gets captured and every consultation lands on your calendar.
LIVE · USUALLY WITHIN A WEEK
Attorneys ask us these.
No. Senna captures intake details and answers logistical questions — practice areas, consultation fees, availability — but it never gives legal advice or opinions on a case. If a caller asks something that requires an attorney, it says so, records the question, and books the consultation so you can answer it yourself.
We build the intake script with you, per case type. For a car accident, Senna asks about injuries, when it happened, and whether the caller has spoken to an insurer; for a family matter, it asks the questions your paralegal would. You get a structured, pre-screened intake instead of a sticky note that says call this person back.
Yes, around the clock. An arrest, a filing deadline, a restraining order — you define what counts as urgent, and Senna escalates it immediately by paging you or texting the details, while still capturing the intake. The rest get a booked consultation for the next available slot.
Senna captures the names of the parties involved during intake and queues a conflict check for your team before you commit to representation. It does not clear conflicts on its own — it makes sure you have what you need to run the check before the consultation.
Yes. Senna offers real openings from your calendar, books the consultation, quotes your consult fee if you charge one, and texts the caller a confirmation. The pre-screened intake is waiting for you before the meeting, so you walk in already knowing the matter.
A new client is calling five firms right now. Yours should answer.
Book a 15-minute demo call. We'll build a Senna trained on your practice and let you call it yourself — before you pay anything.