Every chair is full. The phone rings anyway. Senna answers.
Your stylists can't stop mid-color to pick up — so the caller books with the next salon on Google. Senna answers your line 24/7, quotes your services, fills cancellations, and books the right stylist straight into your calendar.
A missed call isn't a missed call. It's a missed regular.
Color clients, wedding parties, standing biweekly blowouts — the appointments that ring out don't come back on Monday. They booked somewhere else Saturday afternoon.
of salon calls land while every chair is full — the exact moment no one at the desk can pick up.— Salon phone-traffic study
the revenue a single unfilled chair can lose in a month of small gaps and no-shows.— Booker salon benchmark
of clients book with the first salon that answers and has an opening they want.— Local-services response study
The calls that used to hit voicemail.
Real moments from a salon week — every one answered, quoted, and booked while your team keeps their hands in someone's hair.
A $185 balayage, booked while both chairs were busy
Caller asks the price and whether there's anything this week. Senna quotes the balayage, explains it's a three-hour service, and books tomorrow at 3:30 with a colorist who does it — text confirmation sent before she hangs up.
A cancellation filled before you noticed the gap
A 10 AM color client cancels for tomorrow. Senna texts your wait-list the opening, books the first person to reply, and applies your late-cancel policy to the client who bailed — all without pulling anyone off the floor.
A Sunday inquiry booked before you open Monday
You're closed. A bride-to-be calls about a trial and updo for six. Senna answers, quotes the party rate, and holds two chairs for the date — so the booking is yours instead of the salon that answered next.
The right stylist for the service, every time
A new client wants extensions. Senna knows only two of your stylists install them, offers their openings, and adds the consultation your policy requires — no double-booking a chair that can't do the work.
It knows your book as well as your front desk does.
We build Senna on how your salon actually runs — the services, the stylists, the policies. Callers get the real answer instead of "let me take a message."
- Services and pricing per stylist — cut, color, balayage, extensions, keratin, and exactly who does what.
- Your cancellation and deposit policy — so late cancels and no-shows are handled the same way on every call.
- Walk-in and wait-list rules — when to offer a wait-list spot and when to say come on in.
- Stylist schedules and specialties — books the right person for the service, not just the next open chair.
- Add-on services — offers the gloss, scalp treatment, or brow wax at the right moment in the call.
- Product, parking, and gift-card questions — the ones your desk fields a dozen times a day.
You don't set up Senna. We do.
No dashboards to learn, no scripts to write. Tell us about your salon once — we build, train, and test your receptionist, then flip the switch together.
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STEP 01
We learn your salon
A 30-minute call. We capture your services, prices, stylists, hours, deposit and cancellation policy, and the questions your callers actually ask — then build your agent around them.
DAY 1 · 30 MIN OF YOUR TIME -
STEP 02
You call it yourself
We hand you a test number. Try to stump it — ask what a balayage runs, book a fake color, cancel last-minute. We tune it until it sounds like your best front-desk hire.
DAYS 2–4 · WE ITERATE -
STEP 03
Your line goes unmissable
We forward your existing number — every call, or just the ones you miss. From that moment, every ring gets answered and every booking lands on the right stylist's calendar.
LIVE · USUALLY WITHIN A WEEK
Salon owners ask us these.
Yes. We train Senna on who does what — cut, color, balayage, extensions, keratin — and which stylist is qualified for each. When a caller asks for highlights, it offers openings with the colorists who actually do them, not just the next empty slot. It only books times that are genuinely free on that stylist's calendar.
That freed slot becomes revenue instead of a hole in the day. Senna can text your wait-list the opening and book the first person who says yes, or offer it to callers who ask for something sooner. You set the cancellation and deposit policy, and Senna applies it the same way on every call.
Yes, in your exact numbers. Callers asking what a full balayage or a set of extensions runs get a real answer — the price range, how long it takes, and the next opening — instead of please hold or leave a message. That is usually the difference between a booking and a hang-up.
That is when it earns its keep. A lot of people book their hair at 9 PM or on a Sunday, and if you are closed they scroll to the next salon. Senna answers around the clock, so a Sunday-night inquiry is booked before you open Monday.
Yes. Your number stays exactly the same. We forward your existing line to Senna — either for every call, or only the calls you miss and after-hours — and you can change the rules any time. Nothing changes on your printed cards, Google listing, or window.
Your next color client is dialing right now. Who's answering?
Book a 15-minute demo call. We'll build a Senna trained on your salon and let you call it yourself — before you pay anything.